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NMB Bank
  • Individual
    • Accounts
      • Saving Accounts
      • Senior Account
      • Payroll Account
      • Youth Account
      • Student Account
    • Deposit
      • Recurring Deposit
      • Fixed Deposit
    • Loans
      • NMB Fixed Rate Home Loan
      • Education Loan
      • Land Purchase Loan
      • Loan Against Property (LAP)
      • Loan Against Fixed Deposit
      • NMB Sulav Ghar Karja
      • NMB Kheti Karja
      • NMB Electric Auto Loan
      • + View All
    • Other Services
      • Mobile Banking
      • NMB Omnichannel
      • Demat
      • + View All
  • About NMB
    • Governance / Disclosures
      • Right to Information
      • Data Protection and Privacy Principles
      • Training Disclosure
      • Reports
    • Leadership
      • Department Heads
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      • Executive Committee
    • Company
      • About Us
      • Organizational Structure
  • Corporate and Business
    • Cross-border / Institutional
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      • Call Account
      • Institutional Fixed Deposit
      • Current Account
    • Financing
      • Project Finance
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      • Micro Finance
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      • Contact Us
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  • Digital Banking
    • Online Account Opening
    • Online Loan Tracker
    • Internet Banking for Retail
    • Internet Banking – Corporate
    • Internet Banking for Express banking (Customer)
    • Internet Banking for Express banking (Corporate)
    • NID update
NMB Bank
  • Individual
    • Accounts
      • Saving Accounts
      • Senior Account
      • Payroll Account
      • Youth Account
      • Student Account
    • Deposit
      • Recurring Deposit
      • Fixed Deposit
    • Loans
      • NMB Fixed Rate Home Loan
      • Education Loan
      • Land Purchase Loan
      • Loan Against Property (LAP)
      • Loan Against Fixed Deposit
      • NMB Sulav Ghar Karja
      • NMB Kheti Karja
      • NMB Electric Auto Loan
      • + View All
    • Other Services
      • Mobile Banking
      • NMB Omnichannel
      • Demat
      • + View All
  • About NMB
    • Governance / Disclosures
      • Right to Information
      • Data Protection and Privacy Principles
      • Training Disclosure
      • Reports
    • Leadership
      • Department Heads
      • Board of Directors
      • Executive Committee
    • Company
      • About Us
      • Organizational Structure
  • Corporate and Business
    • Cross-border / Institutional
      • Correspondent Banking
    • Accounts
      • Call Account
      • Institutional Fixed Deposit
      • Current Account
    • Financing
      • Project Finance
      • Trade Finance
      • Micro Finance
    • Banking Segments
      • Institutional Banking Liabilities
      • SME/MSME
      • Mid-Corporate Banking
      • Corporate Banking
  • Help & Support
    • Branch & Locations
      • ATM Locator
      • Branch Locator
      • Extension Counter
    • Contact
      • Contact Us
      • Grievance
      • Banking Hours
    • Media / Careers
      • Blog
      • Career
      • Notices
      • News & Events
    • Rates & Charges
      • Forex
      • Interest Rates
  • Digital Banking
    • Online Account Opening
    • Online Loan Tracker
    • Internet Banking for Retail
    • Internet Banking – Corporate
    • Internet Banking for Express banking (Customer)
    • Internet Banking for Express banking (Corporate)
    • NID update

Contact Details

  • Head Office
    NMB Bhawan, Akhtiyaar Marga
  • Phone
    +977-1-5346160
  • Call Center
    01-5970150
  • 24 x 7 Mobile/ Card Support
    9851176101
  • For Temporary Account Blocking
    01-5970150, 01-5970152
  • Email
    call@nmb.com.np
  • Swift Code
    NMBBNPKA

 

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Information/Grievance Officer
Mr. Sudesh Upadhyaya

+977-1-4530597,+977-1-5346160
Ext: 366
sudesh.upadhyaya@nmb.com.np
grievance@nmb.com.np
Grievance Handling Number: 9851326809

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Security & Support

  • Home
  • FAQs
  • Security & Support
  • What is online security?

    Your Visa Debit/Credit Card is secure for online usage with a 6 digit numeric 3D Secure PIN – a password for online transactions.

  • What is a secure URL?

    Look for an "s" after the "http" in the web page address or URL of the online store you are visiting for safe browsing and payments.

  • How to protect my card details?

    Only give your NMB VISA debit/credit card details when making purchases. Never reveal them for any other reason.

  • How do I register for 3D Secure PIN?

    3D Secure is a service that allows you to generate a 6 digit PIN to protect your VISA debit/credit card when you shop online; giving you added reassurance that no third person or third party app can access your VISA card information.  Please do not disclose your 3D Secure OTP PIN to anyone.

  • Are delivery and return policies important?

    Before completing an online transaction, read the delivery and return policies on the online store's home page. Find out if you can return items and who bears the cost for the discrepancies.

  • Can I send payment information via email?

    Never send payment information via email. Information that travels over the internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.

  • Should I keep a record of my online transactions?

    You should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation.

Other FAQ

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